FAQ

Account Setup

• What is Mistplay for iPhone?
• How do I install and sign up for Mistplay on iPhone?
• Is my device compatible with Mistplay?
• How do I choose or update my username?
• What are the limits for updating my Mistplay profile information?
• What is the minimum age requirement to sign up for Mistplay?

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Earning points

• What are points?
• How can I earn points?
• How can I monitor my points history?

Gameplay

• Where can I find games to play on Mistplay?
• What are tournament Progressive Leagues?
• How does the Game Trivia feature work?
• How do surveys work?

Minigames

• Treasure Hunt minigame (coming soon!)

Troubleshooting

• What should I do if I don't receive my reward after a tournament?

Redeeming Rewards

• How can I redeem rewards in the Mistplay Shop?
• How can I access my Shop history?
• What does each status in my Shop History mean?
• What if the reward I want isn’t in the Shop?
• I ordered the wrong gift card. Can I cancel or exchange it?
• What are Mistcodes?

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Accounts & Privacy

• How can I request to have my data deleted?
• How is Mistplay protecting my data?